If you are not satisfied with any purchase, return the goods within 30 days of purchase, except for computers, notebooks, cameras, ipods, printers, and peripherals which must be returned within 14 days of purchase. Goods returned after 30 days will be subject to a re-stocking charge. A full refund or exchange will be issued for stock merchandise provided the goods are returned in the original purchase condition complete with all packaging, manuals, products UPC code and warranty cards. If the goods are not in a resalable condition a restocking fee will apply. All returns must be accompanied by the original shipping/invoice document with an explanation why the product is being returned to ensure a proper credit or exchange is given.
Technology Purchases - Please Note: Due to the nature of technology products, there are limitations on their return. Before buying any product, our trained associates would be pleased to help you ensure that it meets your needs. Also, be sure to check your purchases for compatibility with your current system before opening the packaging.
Please Note:
Inkjet and laser toner cartridges must be returned in the original package and in a saleable condition or a credit note
or exchange will not be issued.
Software is not returnable if opened due to copyright laws. Opened defective software may be exchanged for the same
item only.
Clearance products or goods sold "as is" are not returnable.
Special Order Products are not returnable
defective products returns policy
All defective products must be returned in the manufacturer's original packaging and include all components and other items originally packaged with the product, including all software, manuals and cables etc. Otherwise a re-stocking charge will apply.
Technology Purchases - Please Note: All defective computers, peripheral computer products and business machines are contingent on the manufacturer's defective and/or replacement policies which are subject to change without notice. Specific manufacturers' warranty and return policies are included within the box. Within the first 30 days following purchase, most defective items will be tested by Beatties Basics and then repaired or replaced with an identical product free of charge. After that period, the manufacturers' warranty will apply. You can contact the vendor directly or we would be pleased to assist you in obtaining vendor warranty service.
Service And Repairs
If the product requires service, please contact us using the support form or go to your MY ACCOUNT page and open a SERVICE TICKET. Complete all information requires as detailed as possible. This will automatically notify your account rep as well as our service dispatch that you require service. Our service team will review and determine the best way to resolve the problem. You can monitor all progress of your service requirement by reviewing your service tickets directly in the MY ACCOUNT page.
Personal Information Security
We go to great lengths to secure your personal information using the very latest security measures to protect you against the loss, misuse, unauthorized access and alteration of your personal information under our control. We use a combination of data servers to guard your data from access over the Internet and the servers themselves are guarded and secured in a high-level Internet Service Facility. Only authorized tech-supoort staff is allowed access and every access is logged and tracked. All back up processes also follow the same stringent security measures.
From the time you are ready to enter the first letter of your name, you are fully secured with the most powerful data encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Using your credit card in our web store can be safer than using it to order pizza or in a restaurant or at a gas station. Contact us if you have questions.
e-Mail Fraud
We will never request your personal or financial information by sending out unsolicited emails. If you receive any such email purporting to be from our company that asks you to provide confidential information such as your account login, credit card number, or passwords, do not respond and contact us immediately. You should never send confidential personal information by regular email as it is not a secure method of transmission.
Tracking your order
You can track every step of your order from placement to delivery to your door!
Sign in with your log in and password and in your MY ACCOUNT page just select the ORDERS button. It will show you all your orders and everything you can do with them
Processing: These are orders that you recently placed and if the status still shows processing besides your order, you may edit the order, add, delete items or cancel the order.
Under Review: These are orders that you have placed that are currently under review by us for various reasons. We will notify you of the reason and resolve with you before the order is processed further.
Approved: These are orders that we have received from you and we have accepted to fulfill. You can be assured that your order now is being processed the same day or within the next 24 hours.
Confirmed: These are orders where your payment has been approved and your products are being collected and packaged to ship to you.
Shipped: These are orders that have been shipped to you and are now in the hands of the delivery company. In most cases, the actual shipping tracking information will be available for you in this section to see exactly where your order is, on route to you.
You may search any of your orders at any time that you have ever placed with us online.
Shipping Costs:
Estimated Shipping Cost
We calculate estimated shipping cost based on an item's weight, size, type of shipping method (Ground, Second Day, Next Day, Preferred Courier Company) and your address. The shipping cost will be higher if you use multiple shipping addresses to deliver parts of an order.
Viewing Shipping Cost
You will be able to see the estimated shipping cost for your entire order in the check out procedure after you select your shipping method or preferred courier. Shipping charges varies based upon type of courier and if it is ground, air or rush.
The lowest available level of shipping will automatically be selected for you during checkout. For example, if Ground is not a shipping option for the item you are ordering, your shipping level will default to Second Day.
Ground Shipping Delivery Time
Ground shipments will usually be delivered within 7 business days after your order has been placed, depending on where you are located.
Second Day Shipping Delivery Time
Second day shipments will usually be delivered within 2 business days after your order has been placed, depending on where you are located.
Next Day Shipping Delivery Time
Second day shipments will usually be delivered within 1 business day after your order has been placed, depending on where you are located.
Unless you indicate a preference to a specific courier, we will always select the courier company that offered the best shipping costs for the type of shipping method you choose.
Business days include Monday through Friday, except holidays. For items shipped by some couriers like UPS, there is no delivery on Saturdays or Sundays.
When will my order arrive?
When placing your order check the in-stock availability in the product detail page. If there is stock, chances re your order can be processed within 24 hours and based on the shipping method you choose the order should arrive accordingly.
If items are out of stock, we will notify you when the item becomes available and process your order accordingly. Payment is not charged on any item that is not available until it is ready to be shipped unless it is for a special prepaid pre-offer item.
Privacy Policy
At Beatties Basics, we consider the protection of the personal information of each customer to be of paramount importance. Accordingly, we have developed a Privacy Policy built around the ten personal information privacy principles stated in the Canadian Standards Association Model Code for the Protection of Personal Information.
(1) Accountability - We have created the post of Privacy Officer, who is specifically responsible for our compliance with PIPEDA. The Privacy Officer can be contacted by e-mail, fax or in writing as noted in (8) below.
(2) Purpose of Collection - We will only collect and use the personal information about our customers that is necessary for us to have in order to carry on business with them i.e. credit information to open a charge account, credit card details for processing payments, e-mail addresses for on-line ordering and communication. Whenever we ask for personal information, we will clearly state why we need the information and how we will use it. We will not disclose any personal information concerning our customers to anyone else without the customer's consent.
(3) Consent - Before using any personal information about any individual, we will ensure that we have the individual’s express consent in an appropriately signed form. We will not disclose any personal information to any third party without the customer’s prior consent.
(4) Collection Limits - We will limit the collection of personal information to only that which is necessary as stated above.
(5) Use and Disclosure Limits - We will use and disclose a customer’s personal information only for the purposes for which we have received the customer’s consent. We will only keep personal information about customers for as long as we need it to fulfill our stated purposes or comply with government legislation. When the information is no longer needed it will be destroyed.
(6) Safeguards - We will protect all personal information in our possession from unauthorized access, from both inside and outside the company. Whether in electronic or paper format, the information will only be available to employees who need it to fulfill their job functions. All of our employees have received a copy of the company’s privacy rules.
(7) Accuracy - We will maintain all personal information in our possession in as accurate, complete and up-to-date form as is necessary for the purposes for which it is to be used. Customers are encouraged to keep us informed of any changes that may occur.
(8) Openness - We have posted this Corporate Privacy Statement in our stores and on our web-site. Individuals may make inquiries about personal information privacy issues by e-mail to privacy@beatties.com, by fax to the attention of The Privacy Officer at 905-688-6268 or by mail to The Privacy Officer, Beatties Basics, 14 Queen Street, St. Catharines, Ontario L2R 5G3.
(9) Individual Access - We will give any individual access to any personal information about him or her in our possession, upon presentation of satisfactory identification. Individuals may request access to their personal information by contacting the Privacy Officer by any of the means noted above. A reasonable administration fee may be charged to supply the information. In the event that the individual identifies any inaccuracies, we will immediately make any appropriate changes.
(10) Challenging Compliance – Should any customer have a concern or complaint about the collection, use or disclosure of their personal information by Beatties Basics, they should contact the Privacy Officer as stated above.
How long does my order take to process?
We commit to make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. Once we receive your order we will review and if everything is correct (customer information, payment, items on order etc), we will place order for fulfillment immediately. Your account status will indicate "Approved".
As soon as you see your order status change to "Confirmed" it means that your order is being placed for shipment to you. Once you see your order status change to Shipped, it means that your order is on its way to you and you should be able to view courier tracking details.
During some busy periods, delays may occur. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change during the processing of your order.
You can track your entire order directly from your "MY ACCOUNT" section after you log in. Click on "Orders" to view details.
How do I check if products are in stock?
In the product details page, you will see the stock as of "today" or you may see a green check mark indicating in stock or an RED "X" indicating not in stock. You can click besides this to check current availability. The results will show our stock level or sometimes an estimated time of arrival.
When will I be charged for items I order that are out of stock?
Unless you made other arrangements with us, we normally charge for your complete order when you place it, including back orders. We will order out of stock items specifically for you from our suppliers. Your account status will show you details on all back orders and update you as they become fulfilled. Any in stock products from your order will be shipped right away. You may cancel any outstanding back orders with us before our supplier delivers your order, by simply calling us.
In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or a credit note. We will make every attempt to promptly issue refunds. Please allow up to 5 business days for refunds to be processed.
How long does it take for back orders to ship?
Once we place our order to purchase your items from our suppliers, we track every item in real-time to ensure that it is expedited as quickly as possible. We are also monitoring multiple suppliers to ensure that we switch orders to the suppliers who can deliver your products the fastest possible. We ill notify you of there are extraordinary delays to you receiving your shipment as a result of supplier or manufacturer issues. Normally, back orders are processed with 7 to 10 days. We are always available to help you switch your order to a comparable product or to help you source items that you require urgently. We are in business to serve your needs and keep you satisfy. Rest assured that you have our commitment to procure and fulfill your orders as quickly as possible.
Do you match a competitor's pricing?
We want to earn your business and we are prepared to who anything reasonably possible to keep you as our valued customer. If you find a lower price, please complete our Price Bid/Match form that you will find on every product details page in the product information tabs. We will review your request as quickly as possible and let you know if we can match or beat any price.
Please keep in mind that some competitors price may be lower for several reasons - sometimes even unlawful reasons like pirated software or used/reconditioned products being offered as new or hidden reasons like cash rebates or padded shipping charges. We urge you to compare apples to apples to ensure that you know what you are being offered. A lower price may indicate something is wrong as we thrive to offer the fair and competitive pricing where possible and we support everything we sell.
It is always your choice to buy from any company and we hope that we can demonstrate that we can fulfill your needs beyond just the lowest price.
What payment methods you accept?
Visa
Mastercard
American Express
PayPal
First time customers may experience a 2 business day delay in processing your initial order, to allow for credit card payment verification and security checks.
What taxes do I pay?
USA: Beatties Basics does not sell or ship to US customers at this time.
Canada: Goods and Services Tax will be charged for all orders shipped to a Canadian address, except for Government orders and orders bound to destinations where GST is exempt. All orders shipping within our province will be charged the applicable provincial sales tax (PST). Beatties Basics currently processes orders only within the province of Ontario.
What about the warranty of my products?
All products are governed by the manufacturer's specific warranty. Most manufacturers require that you contact them directly for assistance regarding their products under warranty. Contact Information is usually located in the owner's manual. These manufacturers will repair, return or replace them in accordance with their own policies. If you are having any difficulties, please contact us for assistance.
DOA (Defective On Arrival) items are replaced immediately upon the return of the product. Please request an RMA (Return Merchandise Authorization) through our Help Desk online form or contact us. We will troubleshoot the problem and determine the best way to fix the problem. You will have to pay for shipping charges in returning the product to us. Repaired or Replaced RMA items will be shipped back to you free of charge.
Is it safe to shop on your our store?
All areas of our web site which require you to provide your personal information include log-in password, ordering, order status etc are all under SSL 128-bit data encryption protection. This high-level security system protects you from unauthorized use of the information you are sending to our server. Our data servers are safe-guarded behind firewall and other hacker prevention systems. Our data servers are also restricted from our own employees to access unless ther are security cleared for such access as required by our programmers and network maintenance personnel. All access is logged and tracked to ensure that your data is safe.
To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser. You can view our complete privacy policy on our web site.
What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a cookie from our web store, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number.
What is a Virus
A computer virus is a small program written to alter the way a computer operates, without the permission or knowledge of the user. A virus must meet two criteria: It must execute itself. It will often place its own code in the path of execution of another program. It must replicate itself. For example, it may replace other executable files with a copy of the virus infected file. Viruses can infect desktop computers and network servers alike. Some viruses are programmed to damage the computer by damaging programs, deleting files, or reformatting the hard disk. Others are not designed to do any damage, but simply to replicate themselves and make their presence known by presenting text, video, and audio messages. Even these benign viruses can create problems for the computer user. They typically take up computer memory used by legitimate programs. As a result, they often cause erratic behavior and can result in system crashes. In addition, many viruses are bug-ridden, and these bugs may lead to system crashes and data loss.
When should I upgrade my computer?
Upgrading depends on alot of factors; how old your system is,what condition the system is in,and the type of hardware your computer has. With the rapid change in technology, depending on how much you use your system and what you use it for. If your system is more than five years old it can possibly be upgraded.
What is Spyware?
Spyware is software that obtains information from a user's computer without the user's knowledge or consent. Ever wonder how so many people that you domt know get your E-mail address? You got it. Thats Spyware. If you do not have Spyware removal you should get it.
Why should I back up my data?
Data and time are your most important assets. Once you lose access to data, you lose time. And time is money in business. Fact is that it takes about 30 hours to rebuild 20MB of data, and it can cost a small fortune.
Do you back up data daily? Have you specifically delegated someone to ensure a daily backup of data? Is he or she adequately qualified to do so? Are the backup tapes stored securely off-site, and will these tapes prove reliable if and when you need to restore the data?
Research shows the most businesses do not back up daily, 60% of backups are only partial, 50% of restores are unsuccessful.
The aftermath can be fatal. In general, by day 6 after a major data loss, companies suffer a 25% loss in daily revenue. By the 25th day, it is 40%. 43% of businesses that undergo a critical data loss disaster and that don’t have a data recovery plan, never re-open. You must safeguard your own or anyone else's data, by appropriate precautions against loss, corruption, or authorised disclosure.
The Only Solution – Daily Data Backup You never know what could strike your computer. It could be a virus, electrical surge, mechanical failure, man-made error, or even flood or fire. Therefore, at least in small and medium-sized businesses, backups should run daily. So, if there is data loss, it would only be the information recorded since the last backup that is lost. In such cases, most SMEs would not find it recovery difficult. However, when it comes to financial service organisations, even the loss of one day’s data could prove disabling. Such organisations with demanding data loads must make a greater effort to prevent data loss.
How to Protect Yourself Against Identity Theft
Identity thieves steal your personal information (name, social security numbers, driver's license, etc.) and use it for personal gain. It can happen when hackers break into your computer, but also when you provide personal information through any other communication.
What you can do
In public: Don't give any personal data verbally (driver's license, SSN, e-mail address, etc.). Don't let your credit card be taken out of sight. Question WHY a business needs more personal data.
PC: Limit access to your computer. Install good firewall hardware or software. Ensure secure authentication is turned on. Use good passwords for each user.
Phone: Verify who is calling before providing personal data. Question WHY more personal data is needed. If you didn't expect the call, call them back at the public number. Don't provide data on household members (age, gender, birthdays, schedules, etc.).
E-mail: Be cautious about clicking on links. Telephone a company directly to verify it sent an e-mail message. See Phishing scams and e-mail risks
Web: Verify the website is a reliable business. Before providing personal data, ensure the site has a secure icon and/or " https" in the web address.
PHISHING SCAMS
Scams and phishing usually are e-mail-related, although they can be used with any technology. Telephone and ATM scams still occur, as do online auction scams with false "overpayments". They are all variations of financial-related scams.
"Phishing" is a scam that occurs when you get a forged e-mail message that appears to be from a reputable business or website, but is really sent by criminals. The goal is to get you to click on e-mail links and/or get you to type in personal information, such as passwords, credit card numbers, and Social Security numbers.
What you can do
Know that financial institutions will never send e-mail to ask for personal information or to enroll you in a new security feature.
Call the institution if you are unsure about the legitimacy of a communication that appears to be from them.
Use new versions of web browsers that have some anti-phishing features that alert you before loading a suspicious website.
E-MAIL RISKS
E-mail security risks include attachments; scams; viruses and worms; spyware and adware; and hidden or devious links to bad websites.
What you can do
Learn how to detect e-mail threats
Use secure e-mail connections
Be suspicious of any unsolicited e-mail. When in doubt, delete it. Be cautious about links in e-mail. Going to a bad website can cause malware to be downloaded to your computer.
Scan e-mail attachments for viruses before opening -- and keep your antivirus software updated.
Don't respond to spam. Use good spam-filtering tools.
Realize that websites, online forums, contests, and "free" services (such as newsletters) are all used to collect e-mail addresses.
Guard your privacy. Question why someone wants your personal information.
